Browse the shop, choose your size or options and add your pieces to the cart, then go to checkout. Prices are in Australian dollars (AUD). After you order, we check and pack your order within 1-3 business days.

You pay at our secure Shopify checkout, where the payment options available to you are shown. Your card details are handled by Shopify and the payment provider, and we do not store them.

Our products are marked down by 50% or 60% from the crossed-out price shown on each product page.

When you choose more than one piece, an extra discount is applied automatically at checkout: 15% off for 2 items, 20% off for 3 or 4 items and 25% off for 5 or more items. You do not need a code. If you do not see the discount at checkout, email us at support@nora-sydney.com and we will take a look.

Yes. Shipping is free on every order, and every order is sent with tracking.

We check and pack each order within 1-3 business days. After that, delivery times can vary. You will receive a tracking link by email once your order is on its way, and it shows where your parcel is.

Delays are possible around Christmas, Black Friday and New Year.

Use the tracking link in your shipping email to follow your parcel, or check it on our tracking page. Tracking can take up to 5 business days to show updates, so if the page looks quiet at first, please check again in a few days. If nothing has changed after that, email us at support@nora-sydney.com with your order number.

Yes, sometimes an order is sent in more than one parcel, so the parts of your order may arrive separately. If something is still missing once the rest has arrived, check your tracking link and email us with your order number.

Yes. You have 30 days from the day you receive your order, and you do not need to give a reason.

Please email support@nora-sydney.com first. We will then send you the return address, so please do not post anything back before you have heard from us.

Our returns warehouse is in the United Kingdom, and we send you the exact address when you email us. For a change of mind, the return postage is paid by you. Because the warehouse is overseas, please check the postage cost before you decide to send something back.

Once your return arrives at our warehouse and has been checked, we refund the money to your original payment method.

Email support@nora-sydney.com with your order number and a photo of the item, and we will sort it out.

Nothing in our policies limits your rights under the Australian Consumer Law, including the consumer guarantees that apply to major and minor failures.

Our clothing is sized in AU sizes, and most pieces have a size chart with measurements in centimetres. Measure a piece that fits you well and compare it with the chart. If you are between two sizes or feel unsure, email us before you order and we will help you choose.

Our shoes are listed in AU women's sizes, which use the same number as US women's sizes. If you are unsure, email us before you order.

Email support@nora-sydney.com and include your order number if you have one. We are an online-only boutique, so email is how to reach us.