Shipping Policy

This policy explains how we process and deliver your Nora Sydney order. It applies to every order.

Free shipping with tracking

Shipping is free on every order, with no minimum spend, and every order is sent with tracking.

Order processing

Within 1-3 business days of your order, we check it, approve it and pack it. The parcel is then prepared for transport.

Delivery time

Delivery times to Australia vary depending on where you live and the carrier, so we do not promise a set number of days. Once your order has shipped, the tracking link in your shipping confirmation email shows where your parcel is.

We deliver to addresses in Australia, and all prices are in Australian dollars (AUD).

Tracking your parcel

It can take up to 5 business days for tracking to show updates. If your tracking still shows no movement after that, email support@nora-sydney.com with your order number and we will look into it.

Orders in more than one parcel

For logistical reasons, your order may arrive in more than one parcel, and the parcels may arrive on different days. This is normal. If a parcel seems to be missing, check your tracking first and then email us with your order number.

Busy periods and delays

Deliveries can take longer around Christmas, Black Friday and New Year, and when events outside our control affect carriers, such as severe weather or network disruption. Your tracking link shows the latest status of your parcel.

Delivery address

Please check your delivery address carefully before you place your order. If you need to change it, email us as soon as you can. We can only change it if your order has not yet been packed. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, email us and we will help you work out the next steps.

Parcel not received, damaged or incorrect

If your tracking shows your parcel as delivered but you cannot find it, first check around your property and with your neighbours. If you still cannot find it, or if your parcel arrives damaged or contains the wrong item, email support@nora-sydney.com with your order number, and a photo for damaged or incorrect items. We will look into it with the carrier and work out the right outcome with you, in line with the Australian Consumer Law.

Returns

Free shipping covers delivery of your order to you. Return postage for a change of mind is paid by you, and returns go to our returns warehouse in the United Kingdom once you have emailed us for the address. Full details are in our Refund & Return Policy.