These terms apply to purchases from nora-sydney.com, which is operated by Nora Sydney (“we”, “us”, “our”). When you place an order, you agree to them. They work together with our Shipping Policy, Refund & Return Policy and Privacy Policy.
Nothing in these terms limits your rights under the Australian Consumer Law (ACL).
Last updated: 21 October 2026
1. About us
Nora Sydney is an online store. We have no physical shop. You can contact us at support@nora-sydney.com.
2. Products and sizing
We describe and photograph our products with care, but colours can look slightly different on different screens. Clothing sizes are Australian (AU) sizes, and most clothing has a size chart in centimetres. Shoe sizes are AU women's sizes, which use the same numbers as US women's sizes. Please check the size chart before you order.
3. Prices and discounts
- All prices are in Australian dollars (AUD).
- Shipping is free on every order.
- Discounts apply automatically at checkout and no code is needed: 2 items get 15% off, 3 or 4 items get 20% off, and 5 or more items get 25% off.
- Where a product shows a compare-at price next to a lower price, the lower price is the price you pay.
- We may change prices and offers at any time. The price shown at checkout when you place your order is the price you pay.
If a price is clearly wrong because of an error, we will contact you before dispatch. You can then choose to go ahead at the correct price or cancel the order for a full refund.
4. Placing an order
You must be at least 18 to place an order. Please check your items and delivery details before you submit. Your order is confirmed when we send you an order confirmation email. We may decline or cancel an order, for example if an item is unavailable, a price or description is clearly wrong, or we suspect fraud. If we cancel an order, we refund anything you have paid in full.
5. Payment
You pay when you place your order, using the payment methods shown at the Shopify checkout. Your card details are handled by Shopify and the payment provider, and we do not store them.
6. Delivery
Delivery is free, and every order is sent with tracking. We check and pack your order within 1-3 business days. Delivery times vary, so we do not promise a set number of days, and your tracking link shows where your parcel is. An order may arrive in more than one parcel. Ownership of the goods, and the risk of loss or damage, pass to you when they are delivered to the address you gave us. See our Shipping Policy for details.
7. Change-of-mind returns
You can return an item for a refund within 30 days of the day you receive it, without giving a reason. To start a return, email support@nora-sydney.com first. We will then send you the address of our returns warehouse, which is in the United Kingdom. Please do not send anything back before you have it. For a change of mind, you pay the postage to return the goods. We refund your original payment method after the return arrives and has been checked. The conditions that apply, including the condition of returned goods, are in our Refund & Return Policy.
8. Faulty, damaged or incorrect goods
If your order arrives faulty, damaged or not what you ordered, email support@nora-sydney.com with your order number and a photo, and we will sort it out.
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure is not a major failure. These rights apply in addition to the change-of-mind option in section 7, and the change-of-mind conditions do not limit them.
9. Cancelling an order
To cancel an order before it ships, email us with your order number as soon as you can. If your order has already been packed, we may not be able to cancel it, but you can still return it under section 7.
10. Our responsibility
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL or any other law that cannot be excluded. Subject to that, and to the extent the law allows, we are not responsible for loss that was not reasonably foreseeable, or for delay or failure caused by events outside our reasonable control, such as severe weather or carrier disruption.
11. Privacy and marketing
We collect and use personal information as described in our Privacy Policy. We send marketing emails only if you have agreed to receive them, and you can unsubscribe at any time.
12. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
13. Governing law and complaints
These terms are governed by Australian law. If you have a complaint, please email us first so we can try to resolve it. You can also contact your state or territory consumer protection agency or the Australian Competition and Consumer Commission (ACCC), and nothing in these terms limits your right to take action in an Australian court or tribunal.
14. Contact
Email support@nora-sydney.com.